Privacy Policy
Your privacy and confidentiality matter deeply to us.
Information we collect
When you contact or book with us, we collect your name, email, phone number, session preferences and any message you choose to share.
How we use it
We use your information only to respond to you, schedule sessions and provide counselling. We never sell or share your data for marketing.
Our confidentiality statement
Everything discussed in sessions is confidential. We may only break confidentiality where there is a serious risk to someone's safety or where required by law.
Data protection
Your information is stored securely with access limited to your counsellor and essential staff. Online sessions use encrypted video.
Your rights
You can ask to see, correct or delete your information at any time by emailing care@urbancounsellor.com.